Below are frequently asked questions, you may find the answer for yourself
If you can’t find the question you want to ask in the list below, please Contact Us, send us a message and we’ll respond within 2-5 hours!
All of our products come from China, We have a warehouse in the U.S. with a very large inventory quantity that can be used within 48 hours of placing an order. Our factory has been producing mid-century classic furniture for 15 years! Quality is our life, and our products are highly recognized in Europe and America!
For all quickship orders, you can change/cancel your order within 1 business day from the original order date. Please note an order cannot be changed or cancelled once it has been shipped.
CurverK furniture is currently sold exclusively online.
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase for any reason, you may return it for a refund, however, a 20% restocking fee in the form of store credit will be applicable. Please remember to retain the original packaging until you are sure that you will be keeping the item. The item and packaging must be in brand new, resalable condition to be eligible for return. Items must be shipped securely in their original packaging, and you must contact us within 10 days of receiving your order. The customer is responsible for return shipping costs. Refunds will be issued less the cost of the return shipping and restocking fee (with the same method of payment as the original transaction) once the item is received in our shipping warehouse. Contact us at hello@curverk.com to get more information.
For items in stock*, orders are processed within 1 to 2 business days. The delivery company will create a shipping order for picking up the items and provide a tracking number. We will provide you the tracking number and additional tracking information via email in 1 to 2 business days.
*Note: If the order button for the product now says “Add to cart”, the product is in stock and ready to ship! If the button reads “Preorder now”, the product is sold out . Above the button, you can see when new stock will be available! We will ship within 2 days of the displayed shelf time!
Although such cases are rare, shipping damages do occur once in a while. We advise you to inspect your item upon receiving it for any damages. If you see damages, take a picture of the damaged box and item. If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item. Contact us immediately if this issue arises. CurverK cannot take responsibility for any damages if the above actions were not taken. Actual photos of damages must be emailed to: hello@curverk.com immediately after receipt of the order.
* Please remember to retain the original packaging! If the item is damaged, the packaging is considered as evidence in a claim.
Email us at hello@curverk.com within 2 calendar days and we will take care of the rest. If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days, in addition to all costs associated with the re-delivery including but not limited to storage fees. As a solution, we will send out a new product, a replacement part, offer a blemish discount, or offer local repair reimbursement at our discretion. If you do not wish to accept any of our solutions to the case, you will be responsible for returning the item(s) to us in order to receive your product refund (a 20% restocking fee will be applicable).
CurverK reserves the right to request the return of the damaged unit before sending a replacement. Damaged unit(s) must be properly packaged.
In order to view the status of your order, you need to log in to the site with the registered email address and your password. Once logged in, you can view your order history, view tracking information, print receipts, and view other details relevant to your orders. You can also email us at hello@curverk.com
Do the chairs need assembly?
Yes, all chairs require assembly except the Togo sofa, which is ready to use out of the box.
Is the Eames chair I received a regular size or the tall version, and how can I determine this?
Refer to the first item in the article linked here.
https://www.curverk.com/eames-chair-assembly-faq-collection/
