Refund and Returns Policy
We accept refund requests within 30 days after your package arrives. Please follow the procedure below:
- Contact us within 7 calendar days of receiving the goods for return inquiries. Email us at firstname.lastname@example.org.
- Provide the reason for your product return.
- Allow 1-2 business days for our response. If the return is approved, we will process the refund using the original payment method.
- Once your refund request is approved, we will provide you with a return address. Note: Our return address differs from the original shipping address. Do not return packages to the original address without communicating with us, as we will not receive such returns. Return postage fees are not covered. After the package arrives in its original like-new condition, we will inspect the product and process your refund.
- All refunds will be processed using the original payment method.
Cancellation and Temporary Change of Mind
Orders cannot be canceled after goods are shipped. For instances where you need to cancel an order due to a last-minute change of mind, but the shipment has already been dispatched, and FedEx’s collection occurred prior to the dispatch of the order cancellation request, please note that both the outbound shipping cost and the return shipping cost will be incurred by the customer. Additionally, a restocking fee of $150 USD will apply.
EAMES Lounge Chair Return
Assembled chairs without quality issues used for more than 7 calendar days are not eligible for refunds. We cannot resell them as new products.
For a full refund as outlined in this policy, all items must meet the following criteria:
- Be in new and unused condition.
- Include all accessories and parts securely packaged in the original packaging (unless in-home delivery required repackaging).
- Contact us within 7 calendar days of receiving the goods regarding return matters.
Due to the nature of our products, whether it be large furniture or other smaller items, they are often in the heavy or delicate categories. Our packaging is specially made to cater to each individual item. They are rigorously tested to ensure they can withstand most kinds of incidences in transportation. Any self-packed items by the customer will have a high chance of being damaged on the way caused by flimsy materials or improper techniques. That’s why we don’t generally allow any returns without their complete original packaging. In a way, this also prevents lots of potentially wasted efforts and protects the customer’s interest.
Restocking Fee and Specific Return Cases （Including exchange）
1, Eames lounge chairs returned within three calendar days of assembly incur a 15% restocking fee, not exceeding $270. Why is a restocking fee charged? This fee is applied due to the nature of assembled Eames chairs. Once assembled, the hardware and accessories cannot be returned to their original state for resale, as they experience wear and tear during assembly. Our commitment is to ensure that every component of the product received by our customers is brand new and in impeccable condition. It’s important to note that Eames chairs are packaged in two boxes; the hardware box, which contains the chair’s aluminum base and feet, does not need to be returned when initiating a return process.
2, Togo Sofa returns have no restocking fee.
3, Additionally, customers are responsible for covering the return shipping costs.
Front Door/Curbside Delivery Returns
For furniture delivered through this method, items must be new, unused, unassembled, and in original packaging.
Inspection and Refunds
Upon return, items will be inspected, and refunds, credits, or exchanges will be processed. Tax refunds will comply with applicable law. Shipping and delivery fees are non-refundable, except for manufacturing defects or transit damage. We may refuse returns or exchanges for items not in like-new condition due to customer-caused misuse or damage. Keep in mind, furniture is susceptible to shipping damage, so retaining original packaging is important for returns.
Customized products do not accept returns.
Damaged or Defective Items
We stand behind the quality of the products we sell. While cases are rare, damages and defects do happen once in a while. About 1 in 300 chance of！
Inspect item(s) upon delivery.
Photograph item(s) and packaging.
Email us at email@example.com with your order number, photographs, and detailed description.
Claims received in excess of (5) calendar days beyond the delivery will not be accepted.
Photographs must be clear and attached to your claim within (5) calendar days.
We will send a replacement via Standard Shipping, or offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, item(s) with structural damage and/or determined unusable, will be fully replaced with an in-stock item where possible. Item(s) with aesthetic blemishes will be subject to a blemish discount.
Please note that we are only responsible for home delivery, not for indoor handling and other services! We are only responsible for delivery to the backyard entrance or the front door entrance.
If you do not accept any of our solutions to the case, you will be responsible for the safe return of the item(s) under our Standard Returns policy;
If CurverK deems all resolution attempts as failed, CurverK reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges.