Refund and Returns Policy
We accept refunds 30 days after your package has arrived. Please refer to the procedure below:
Email us at firstname.lastname@example.org.
Please state the reason why you want to return the product.
Please allow 1-2 business days for a reply; if the return is approved, we will process the refund by the same method of payment.
Once we approve your refund request, we will send you a return address. Note: Our return address is not the original shipping address, please do not return any package to the original address without any communication with us, otherwise we will not receive any return packages. We do not pay for the return postage. Once the package has arrived in its original like-new condition, we will inspect the product and process your refund.
All refunds will be processed by the same method of payment.
We do not accept the cancellation of orders after the goods are sent out! For orders that need to be returned for a temporary change of mind, please keep the original packaging, do not open it, contact us and return it to our warehouse! Note that returns in this case need to bear the shipping costs in both directions! It is your obligation to dispose of our goods and return them intact to our warehouse before we receive the return!
We do not accept refunds for EAMES Lounge Chair that has been assembled without any quality issues and has been in use for more than 7 calendar days, as we are no longer able to re-sell it as a new product.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, that return shipping fees may apply. For returns that have been assembled and received for no more than three calendar days, and the furniture does not have any quality problems, we will charge a 25% restocking fee, not to exceed $450. Togo Sofa returns do not charge a restocking fee.
For furniture delivered via Front Door Delivery/Curbside Delivery, the Furniture item must be new, unused, unassembled, and in the original packaging with all product, and literature to be eligible for a return.
Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued for the purchase price. Tax will be refunded in accordance with applicable law. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer. Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it’s important that you please keep and use the original packaging materials for any items you wish to return.
Customized products do not accept returns.
Damaged or Defective Items
We stand behind the quality of the products we sell. While cases are rare, damages and defects do happen once in a while. About 1 in 300 chance of！
Inspect item(s) upon delivery.
Photograph item(s) and packaging.
Email us at email@example.com with your order number, photographs, and detailed description.
Claims received in excess of (5) calendar days beyond the delivery will not be accepted.
Photographs must be clear and attached to your claim within (5) calendar days.
We will send a replacement via Standard Shipping, or offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, item(s) with structural damage and/or determined unusable, will be fully replaced with an in-stock item where possible. Item(s) with aesthetic blemishes will be subject to a blemish discount.
Please note that we are only responsible for home delivery, not for indoor handling and other services! We are only responsible for delivery to the backyard entrance or the front door entrance.
If you do not accept any of our solutions to the case, you will be responsible for the safe return of the item(s) under our Standard Returns policy;
If CurverK deems all resolution attempts as failed, CurverK reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges.