At CurverK, we strive to deliver your purchase with excellent service and flexibility, every time. Our Delivery Service is more than just the safe transportation of your purchase – it’s a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
We want to send your order to you as soon as possible. For your convenience, when possible, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. While the large majority of our orders arrive within the lead times, shipping times are only able to be good faith estimates due to multiple variables during transit. For products with multiple boxes, likely, they will not be delivered at the same time, and the interval will be 1-3 days! Please ensure that the shipping address is accurate, including the zip code, must be correct, if the address error causes the package can not be delivered successfully, or lost package, we are not responsible for compensation, all the consequences are borne by the customer himself.
In-stock items usually take 24 to 48 hours to process and delivery takes between 4 to 8 business days. We usually use FedEx or UPS as carriers to ship large items! They are only responsible for delivery to your back door, or front porch! They are not obligated to help you move it to the house! If there is a dispute in this area, we are not responsible for resolving the issue! We suggest you get a handyman to solve this problem!
Please note that we do not ship to APO’s, P.O. Boxes, Alaska, Hawaii, or Puerto Rico. Freight delivery will apply to the lower 48 states and is for curbside delivery only. Free shipping does not apply to the Florida Keys, additional charges will be applied.
All shipments are free of charge across the CurverK website unless specifically mentioned on the product listing. If you see any shipping cost added to your order at checkout please contact us and we will look into it on a priority basis. Our carriers will make every attempt possible to accommodate customer requests for delivery dates and times but reserve the right to refuse specific. We do not accept the cancellation of orders after the goods are sent out! For orders that need to be returned for a temporary change of mind, please keep the original packaging, do not open it, contact us and return it to our warehouse! Note that returns in this case need to bear the shipping costs in both directions! It is your obligation to dispose of our goods and return them intact to our warehouse before we receive the return!
Having free shipping doesn’t mean that we don’t incur a shipping cost. Most of the items that we sell are large and cost a lot to ship. That is why in the case of returns we do charge both way shipping charges (unless the return is due to our mistake). Shipping charges are non-refundable once items have left our warehouse. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. It is the customer’s responsibility to keep track of the order from shipment to delivery.
Furniture Order Processing Time
Orders in stock take approximately 24 – 72 hours to be set up for shipment. Shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 – 4 business days. Note that many times you do not receive the tracking number of the mail does not code that we did not ship, generally, the goods are sent away 24 hours before we will send the logistics tracking number!
Delayed Delivery Service
If there is a specific period when you may not be able to accept delivery, you must notify us before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us before shipment. Once shipped we are bound to go with the carrier’s provided ways to handle a shipment. Product changes to already placed orders are possible if made before the order is processed.
If the customer is unreachable by phone and/or email, unable or unwilling to take delivery, we would have to get the item delivered back to us and all shipping charges (both ways) and restocking fee will be deducted from the refund.
You may log in using your email address and chosen password to view order history, print receipts, and pick up tracking information and details regarding your order. You may also email firstname.lastname@example.org.
Track Your Shipment：https://www.fedex.com/fedextrack/
Customer Service: 1.866.393.4585
Track Your Shipment：https://www.ups.com/track?loc=en_US&requester=ST/
Customer Service: 1.800.742.5877