Warranty Policy
We offer a 5-year limited warranty for all our products. This warranty covers defects in materials and workmanship under normal use. Specifically, the following issues are included within the scope of our warranty:
- Metal Base Failures: Breakage or malfunction of the chair’s metal base.
- Wood Panel Issues: Cracks, fractures, or separation of the wooden panels.
- Adhesive Failures: Delamination or peeling due to adhesive issues.
- Functional Failures: Any loss of chair functionality caused by hardware defects.
Exclusions:
- Damage caused by improper use, accidents, unauthorized modifications, or lack of proper care.
- Normal wear and tear, including scratches, scuffs, discoloration, or changes in leather texture.
- Damage caused by pets, such as claw marks or bites.
- Damage caused by environmental factors, such as exposure to sunlight, heat, or humidity.
- Upholstery or fabric issues unrelated to manufacturing defects.
- Cosmetic imperfections that do not affect functionality.
Claim Process:
- Provide proof of purchase and clear photos of the defect.
- Submit your claim through our customer service email or website contact form.
- For valid claims, we will repair or replace the defective component at no charge. If repair or replacement is not feasible, we may offer a partial refund.
- Shipping costs for repairs or replacements after the first year are the responsibility of the customer.
Warranty Period:
The warranty is valid for 5 years from the date of purchase.
At [CURVERK], we are dedicated to ensuring your satisfaction with every purchase. Our team is here to assist you with any concerns quickly and professionally.
